Privacy Policy

Last Updated: May 11, 2026

At Urgent Service Call, we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the types of information we may collect from you or that you may provide when you visit our website or use our dispatch services.

1. Information We Collect

We collect several types of information from and about users of our Website, including:

Direct Identification: Name, address, and phone number when you call our hotline or submit a request.
Service Details: Information about the type of home repair or emergency service you are requesting.
Technical Data: IP address, browser type, and usage patterns collected automatically via cookies and tracking technologies.

2. How We Use Your Information

We use information that we collect about you or that you provide to us:

To connect you with licensed local service providers who can handle your request.
To provide you with information, products, or services that you request from us.
To fulfill any other purpose for which you provide it.

3. Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our contractors, service providers, and other third parties we use to support our business (such as the licensed plumbers or HVAC technicians assigned to your call).
To a buyer or other successor in the event of a merger, divestiture, or restructuring.
To comply with any court order, law, or legal process.

4. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

5. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, contact us at: admin@urgentservicecall.com.